[C9] Notice – Jumping C9 Event FAQ
Greetings
C9 Actionists,
We have been getting many questions regarding Jumping C9 event so we tried to sort out Frequently Asked Questions to avoid any further confusion. This announcement may get updated if any new frequently asked question rises.
1. I did not receive my level 50 character!
- You need to create a new character during event period – after scheduled maintenance on 2014/04/07~ before scheduled maintenance on 2014/04/21. Leveling old low level character you made some other time does not count. This has been the most common issue our players did not realize.
- If you still think you did everything right and have not receive your level 50 character, we are afraid to tell you that you should try once more. Make sure to “Create a new character” and “level the new character up to 20”.
2. I am a returner and I did not receive my returner’s level 50 character!
- Our target returners for this event had to meet 2 conditions – 1. Players who played C9 between 2013/06/01~2014/03/14, 2. Players who did not play C9 after 2014/03/15.
3. Why did some people receive 2 level 50 characters?
- Returners are eligible to receive up to 2 event characters.
4. Is my event character come with all the crystals and quest SP?
- Yes for quest SP, no for crystals at the moment. We are currently working on fixing this issue and for those of you who already made your event character are going to receive all the missing crystals, that can be exchanged with holy water which boosts your character’s stats permanently, on the next scheduled maintenance.
5. What is that new button, “Exchange for Promoted Character” that Warehouse NPC has?
- It has nothing to do with our current Jumping C9 event so please ignore this. We are sorry for confusion caused by this.
6. I do not have quests to change class for my level 50 character!
- If you open Jumping Support Chest, you will find a box of class changer for Elite and 2nd classes. You need to first use Elite changer then 2nd class changer to use your event character properly.
- Even though you will receive many class changer items for 2nd classes, you will only be able to use one of them. Please choose with consideration.
7. I redeemed my promotion code but have not received my level 50 character!
- Jumping C9 Promotion Code is NOT for giving level 50 characters. Promotion code has been distributed to help you to level up your new character to 20 so that you can enter Jumping C9 event easier.
- Promotion Code contents are listed below for your reference
- 10 Resurrection Scrolls
- 5 Extreme Training Potions (100%) [1hour]
- 1 Wing [1 Day]
- 1 Extreme Potion Package
- 5 Leona’s Potions
8. I cannot redeem my promotion code!
- You need to redeem your code from following website. (http://c9.webzen.com/events/redeem)
9. Will “Create Promoted Character (1 time)" button be available forever?
- No, you need to create your event character before scheduled maintenance on 2014/04/28. All the unused event characters will be removed after the maintenance.
Thank you
C9 Support Team
